Support and contact
For a problem, a question or an idea, write to us: support@stackbase.space
Do I need an account?
No. Triple Trove has no accounts and no sign-up: your game is kept on your iPhone.
How do I take my game to a new iPhone?
Your game is kept on your iPhone and in its backup, not with us. Set up the new iPhone from this one's iCloud or computer backup, and your game comes with it. Without a backup it can't be moved, and deleting the game deletes it.
I bought something, but it hasn't arrived.
The game adds a purchase as soon as Apple confirms it. If the game closed in the middle, it adds it the next time you open the game with your iPhone online. If it still hasn't arrived, write to us with the date of the purchase and its order ID from Apple's receipt email.
How do I get No Ads back on a new iPhone or after reinstalling?
Sign in to the App Store with the Apple Account you bought it with, then in Triple Trove: Settings › Restore purchases. Coin packs, the Starter Pack and Trove Passes are used up as you play, so Apple can't restore them: they come back only with your game, from a backup.
How do I get a refund?
Purchases are made through Apple, and refunds are Apple's to give: ask at reportaproblem.apple.com, under Apple's rules and your country's consumer law.
Why are there ads, and how do I stop them?
Ads keep Triple Trove free. Ad breaks between levels begin once you've played a while, and No Ads stops them for good: buy it in the Shop, or in Settings › Remove ad breaks. Reward videos stay, but play only when you choose to watch one.
I watched a video but got no reward.
A reward is given only once Google tells the game the video was watched to its end. If it was closed early, or no video could be shown, nothing is given: try again later, as videos aren't always available.
How do I change my ad privacy choices?
For tracking, in the iPhone's Settings: Privacy & Security › Tracking › Triple Trove. Where Google's consent or opt-out form applies (the European Economic Area, the United Kingdom, Switzerland and some US states), the game also offers Settings › Privacy choices.
Are the race rivals real players?
No: races are against computer players, as the game says under each race. Triple Trove has no other players, and nothing about you is shown to anyone.
How do I start over?
In Settings, hold Reset progress for a second. It erases your whole game on this iPhone, including coins and items you bought, and can't be undone; No Ads comes back with Restore purchases.
Can I stop purchases on my child's iPhone?
Yes. In the iPhone's Settings, Screen Time's Content & Privacy Restrictions can turn off in-app purchases, and Family Sharing's Ask to Buy makes each purchase ask a parent first.
How do I reach you?
Write to the address at the top of this page, in English or Turkish. If something isn't working, tell us your iPhone model, its iOS version and the game's version, shown at the foot of Settings.